Program Overview
In today’s complex work environment, it’s crucial for professionals to be prepared to support employees during times of crisis. Employees are not just resources; they are individuals with emotions and unique needs. Building a thriving workplace culture requires recognizing and addressing these needs. Our program equips professionals with the knowledge, skills, and tools needed to effectively navigate workplace crises, ultimately boosting employee well-being and enhancing organizational performance.
By the end of this program, you will be able to:
- Mitigate Risks: Identify and address potential workplace crises proactively.
- Manage Crises with Confidence: Feel prepared and confident when handling crises as they arise.
- Develop a Growth Plan: Create a roadmap to continually enhance your skills and habits for managing workplace crises effectively.
Delivery Format
- Delivered over four weeks via webinar in four-hour sessions.
- Leveraging Microsoft Teams platform
- Learners will be put into break out rooms for activities.
- Lecture and interactive activities
- Learners will receive a manual that will include all PPT, Activities and Value add resources, as well a special appendix off tools to help the professional evolve and mature their ability to support employees experience stress or in crisis.
Webinar Block Structure
- Launch (20 minutes): Outline the day’s learning objectives and agenda.
- First Session (90 minutes): Participate in interactive activities and discussions, with opportunities for reflection.
- Stretch Break (20 minutes)
- Second Session (90 minutes): Continue with focused learning.
- Wind-down (20 minutes): Consolidate learning with final thoughts and questions.
Perks for Taking This Program
- Program is accredited by CPD International that demonstrates this training has meet an international standard in quality for adult learners. Learners will get a professional certificate of completion that can use for their portfolio and CEUs
- HR professionals can apply after successfully completing this program 16 hours towards HR CEU.
- Other professionals can apply to their professional organization for CEU such as OHS, Counsellors, Psychologists, Legal, and Accounting.
What is Covered in the Four Blocks
Foundation Block 1 (4 Hours)
Kickoff program overview and setting expectations
Module 1: Preparing for crisis management begins with self-care
Gain insights into being prepared for crises and the critical importance of self-care.
Learning Objectives
• Discovering what predicts good mental health.
• Explore the role of self-care in preparing for crisis management
• Review the benefits of creating a personalized mental fitness plan
Module 2 – Introduction to psychological safety
Discover what constitutes a psychologically safe workplace and leaders’ roles in promoting mental health and mitigating mental harm.
Learning Objectives
• Examine how psychosocial factors can be emotional charges or drains
• Discuss the consequences of psychosocial hazards on workforce sustainability
• Explore how employers can pick the most appropriate protective factors for their organizational needs to mitigate mental harm and promote mental health
Foundation Block 2 (4 hours)
Setting up the day, questions from the last block
Module 3 – Facilitating a safe and respectful workplace
Understand legal obligations and strategies for creating a respectful workplace while supporting employees facing domestic violence.
Learning Objectives
• Explore the continuum for creating safe and respectful workplaces
• Discuss the micro-skills required to prevent misunderstandings, incivility and conflict from escalating
• Define the role of leaders in facilitating safe and respectful workplaces
Module 4 – Introduction to crisis management for leaders
Identify key performance behaviours of trusted leaders and develop habits that make employees feel secure and valued.
Learning Objectives
• Explore crisis management within a workplace context
• Review of the six-step model for dealing with workplace crises
• Discuss micro-skills required to remain calm in a crisis
Block 3 – Discovery (4 hours)
Module 5 – Facilitating a trauma-informed workplace
This module introduces what employers and leaders can do to facilitate a trauma-informed workplace and outlines their roles.
Learning Objectives
• Introduce a trauma-informed workplace and how it can be beneficial for preparing for crisis prevention
• Discuss actions to mitigate trauma triggers within the workplace
Setting up the day, questions from the last block
Module 6 – Early detection of employees at risk in the workplace
Recognize the signs of mental health risk and learn how to engage with employees effectively.
Learning Objectives
• Explore signs an employee is at risk of impairment or mental illness
• Review Duty to Inquire
• Examine a five-step model for facilitating Duty to Inquire
Block 4 – Intervention (4 hours)
Setting up the day, questions from the last block
Module 7 – How to manage an angry person
Equip yourself with strategies to handle confrontations with angry employees while maintaining a safe environment.
Learning Objectives
• Understand the cycle of anger and how to anticipate it
• Examine how and when it is best to interact with someone angry in the workplace
• Review common mistakes made when dealing with an angry person
Module 8 – How to support a suicidal employee
Receive guidance on addressing suicidal ideation and understanding the critical steps for supporting at-risk individuals.
This module guides HR leaders on what to do if confronted with an employee implying they are contemplating death by suicide.
Learning Objectives
• Review common myths about suicide
• Understand the relationship between suicide ideation, utopia decision and death by suicide
• Explore a suicide prevention model for supporting a person at risk by reaching out to mental health support (e.g., 9-8-8).
Program Wrap up