Crisis-Ready Interventionist Certification
Be the Person Who Can Defuse a Crisis Before It Starts
In today’s emotionally complex and fast-moving workplace, it’s not enough to react to crises after they happen. Professionals need to be prepared. By training just 10 percent of your workforce, you can prevent conflict from escalating, protect psychological safety, and build long-term resilience across your organization.
The Crisis-Ready Interventionist Certification is a fully integrated program designed for people who want to be equipped with the skills to intervene early, respond effectively, and support colleagues through difficult situations. This program is led by Dr. Bill Howatt, one of Canada’s top experts in psychological health and safety. It also gives you 14 hours of professional development credit, already pre-approved by HRPA, CPHR Nova Scotia, and the CPD Standards Office.
Unlike modular programs that charge separately for different topics, Crisis-Ready includes everything you need in one place at one price. Certification requires renewal every 3 years.
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Delivery Format
- Four live virtual sessions delivered via Zoom (3 hours each) + 2 hours of review (total 14 CPD hours)
- Includes interactive activities, downloadable workbook, and breakout rooms
- Missed the Live Session? No problem! All sessions are recorded so you can review later if needed
Certification and Continuing Education
- Receive a Crisis-Ready Workplace Certificate after completing all sessions
- Get 14 hours of professional development credit, pre-approved by HRPA, CPHR Nova Scotia, and CPD Standards Office
- CEU eligible for HR, OHS, legal, healthcare, and mental health professionals
Why Choose Crisis-Ready Over Modular Programs
- One certification. One investment. All 12+ essential modules included
- More comprehensive than standalone programs like Mental Health First Aid or ASIST
- More practical and workplace-focused than clinical or physical intervention models
- Led by Dr. Bill Howatt, a trusted leader in crisis management and workplace well-being
What you'll learn with Crisis-Ready Workplace
The program runs from 1:00 to 4:00 p.m. Eastern Time. Each live Zoom session is three hours, with recordings posted afterward for anyone unable to attend live.
2 hours of self-guided material review is recommended for a total of 14 CPD hours.
Block 1: Foundation
Date: October 7, 2025 | Duration: 3 hours
Module 1 – Introduction to the Foundation for Crisis Intervention
Learn how crisis readiness improves workplace mental health and safety
Understand a six-step model for responding to workplace crises
Explore how to stay calm and in control under pressure
Module 2 – Trauma-Informed Awareness and Critical Incident Defusing
Learn how trauma-informed strategies reduce harm
Support employees with informal defusing practices before formal interventions
Understand how trained peers can support others after difficult events
Block 2: Responder
Date: October 14, 2025 | Duration: 3 hours
Module 3 – Preventing Interpersonal Crises from Escalating
Recognize and address early signs of tension or conflict
Build cultures of inclusion and belonging to reduce risk
Use practical skills to promote safety and support
Module 4 – Early Detection of Employees at Risk
Spot early signs of mental health challenges, impairment, or stress
Understand your responsibilities under Duty to Inquire
Apply a five-step model to support employees with care
Prepare with 2-Hours of Self-Guided Review
Before Sessions 3 and 4, participants complete a self-guided 2-hour review of materials from Sessions 1 and 2 along with pre-reads for the upcoming modules.
Block 3: Prevention
Date: October 21, 2025 | Duration: 3 hours
Module 5 – How to Manage an Angry Person
Learn the anger cycle and how to prevent escalation
Practice calm, safe de-escalation techniques
Avoid common mistakes that increase tension
Module 6 – How to Support a Suicidal Employee
Recognize myths and warning signs of suicidal ideation
Understand the decision-making process around suicide risk
Use a clear support model and connect people to appropriate resources
Block 4: Crisis-Ready Micro-Interventions
Date: October 28, 2025 | Duration: 3 hours
This session provides brief, scenario-based learning segments that build confidence in responding to specific high-risk situations.
Modules (7-12):
- Supporting Employees Experiencing Domestic or Intimate Partner Violence
- Managing Armed Assailant Threats in the Workplace
- Intervening in Cases of Verbal Abuse and Escalated Aggression
- Supporting Employees Experiencing Burnout and Emotional Exhaustion
- Crisis Intervention Micro-skills: Supporting Moral Injury in the Workplace
- Coaching Leaders to Support Employees in Crisis
Learning Outcomes:
Gain confidence in handling real-world workplace crises
Expand your skills with practical tools for different types of events
Use trauma-informed approaches to reduce harm and support recovery
Bring Crisis-Ready to Your Organization
Want to prepare more of your team at once? The Crisis Ready Enterprise Program brings expert-led training directly to your organization. We offer tailored in-house sessions for municipalities, hospitals, school boards, and national employers. This program helps you train staff across all levels with practical tools to prevent crises before they escalate.
Sessions can be customized to fit your sector, schedule, and unique needs. Build internal confidence, boost resilience, and create a workplace culture focused on prevention and support.